If you are a Reseller and have not received any confirmation emails for purchases, this may be due to a security measure of our payment processor, FastSpring.
If you make a number of orders in a short space of time, FastSpring will block transactions as a security measure to help prevent fraud. Your IP address may also be blocked for a short time, which prevents confirmation emails from being sent. After 2-3 business days, the security system should release any emails automatically.
If you need further assistance, please contact FastSpring directly. Choose “Contact Support” and enter your order information. FastSpring should follow up with you shortly.
If would like any further support from us, please include our email address licensing@sketch.com within the field labelled “Notify an additional email address: (optional)“.
